All of our orders are sent via Royal Mail or DPD Express, depending on parcel size, with most of them arriving with customers within 24 hours from the point of dispatch. Sometimes it may take a little longer.

For orders containing fresh or perishable products, for example kits, substrates, etc., these are usually made up fresh so please allow 2 to 3 days for us to prepare and dispatch these orders, especially during busy periods, holidays, etc. We promise it will be worth the wait as the quality of product you receive will be top notch, fresh, and ready to go on arrival.

Once your order is dispatched, you'll receive an email containing tracking information.

Yes - all orders are send in plain, discreet packaging, ensuring you have the utmost privacy.

Orders usually arrive within 24-48 hours following dispatch, except for bulk orders, but on rare occasions our courier partners do make mistakes or can be a little slower - but this is very rare.

You can track your order via your account, or follow the tracking link we sent you via email.

Yes - please contact us as soon as you can if you notice that your address is wrong or even partially incorrect on your order, as this is the single biggest cause of customer orders that go missing or don't arrive.

Yes - we offer worldwide delivery on all of our products.

Although our business is registered and operates mainly inside the UK, we are happy to provide shipping to most countries in the world where there is demand from customers. You can find out more on our delivery info page.

We've sent thousands of packages to different countries around the world, including across Europe, the US and Canada, Asia, etc. and very rarely experience issues at customs. For peace of mind, maybe check your own countries importation laws or check with your customs office to avoid any parcel holds and delays.